Refund and Returns

Returns within 30 days

Our returns policy lasts 30 days from the date of purchase. To be eligible, the print must be unused, in the same condition as received and in its original packaging. Please retain your receipt or proof of purchase.

Please contact us before sending a return so we can provide a returns number and confirm the return address. Include your purchase details and returns number with the parcel.

Damaged or defective prints

If a print is damaged or defective, please contact us with your purchase details so we can help. Our existing policy provides for replacement or refund where appropriate. We only offer exchanges for defective or damaged items.

Refunds

We will email you once your return has been received and inspected, and confirm whether the refund has been approved. Approved refunds are processed to the original payment method within five working days. Your bank or payment provider may take additional time to show the credit.

If a refund has not appeared, please check with your bank or payment provider, then contact us for assistance.

Sale items

Under our existing voluntary returns policy, only regular-priced items are eligible for a refund; sale items are excluded. This does not affect your statutory rights, including rights relating to faulty or misdescribed goods.

Return delivery

Under our voluntary returns policy, you are responsible for return shipping costs, and shipping costs are non-refundable. If we arrange return shipping, its cost may be deducted from the refund. This does not limit any statutory entitlement to reimbursement of delivery or return costs.

For valuable prints, we recommend a tracked, appropriately insured delivery service. Please retain proof of posting and tracking details.

Cancellations and changes

If you need to cancel a purchase or change delivery details, contact us as soon as possible. We will check the production and dispatch status and explain the options available. If the print has already been dispatched, please follow the return arrangements above.

Your statutory rights

This policy is in addition to your statutory consumer rights and does not exclude or restrict them.

Contact us

For return instructions or help with a purchase, email orders@chrissmithphotography.co.uk or use our contact form. Please allow up to 24 hours for a reply.